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Terms of Service

 Payment Policy

Fees are to be paid to the Company and not the Tutors based on the payment schedule that was chosen.This can be done by bank deposit (online transfers or using direct deposit into our FCB account) using Wipay or using Wipay voucher. There is a$5.00 fee charged by Wipay for the service
 Fines and Penalties

Clients will be given a grace period of 5 working days after the stipulated payment period, after which a late fee of $50 will be charged. If after one month the account has not been settled, classes will be suspended and a fine of $10 for every week is added to the bill until the account has been settled.
For accounts overdue for 12 months and more, interest will be charged at a rate of 12% per annum.
Returned cheques are subject to a $40 processing fee and may incur a late payment fee if the situation is not immediately rectified.
Management reserves the right to suspend classes to delinquent students until the account has been rectified




Code of Conduct:

Tutors are not the Client’s employees and as such, issues such as billing and salary should only be discussed with the Management and not the Tutors.
We require that a parent or guardian over the age of 18 be present for the entire tutoring session where minors are concerned.
Sessions are to be conducted in a quiet and clutter-free area of your home. If your home environment is not conducive to learning, the tutor and client must agree upon an alternative venue.
Any amendment to the tutoring schedule must be brought to Management's attention immediately. 


 Cancellation and Make-up sessions:

 Lessons will continue until a mutually agreed termination date.
 Lessons cancelled with less than 4 hours' notice will be billed to the client at a rate of no more than 1 hour of instruction. 
In addition, in the event that the Tutor arrives at the Tutoring venue without being previously informed that the session was cancelled, the client will be charged at a rate of 1 hour of instruction.
Should a Client arrive a half an hour late at the tutoring venue without a valid excuse or without informing the Tutor that he/ she would be late, the Tutor is free to cancel the session. The Client would then be billed for an hour of instruction and would pay for any make-up sessions. 
Makeup sessions will only be scheduled at no extra cost to the Client in the event that the Client cancels within the stipulated time period, the Tutor arrives late and it is impossible to complete the entire session,  the session falls on a Public Holiday or  the Tutor is unable to attend a particular session

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